Refund policy

RETURN & REFUND POLICY

We offer a 14-day return policy.

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.

Customers are responsible for return shipping costs.

Damaged or defective items:
If your item arrives damaged, please contact us within 48 hours with photos or videos as proof.

Refunds are processed after inspection and approved within 5-10 business days.

Non-returnable items:
- Gift cards
- Final sale items
- Personalized products

For any questions regarding returns or refunds, contact us at:
support@velmonex.com